How does the order process work?
The process is very easy:
Do I have to come down to your shop to purchase?
No. The transaction can happen completely over the internet with your product shipped to you. However, we would love to meet you and have you visit our shop. Free delivery for larger orders.
Can I bring my own garments in for embroidery?
Yes, of course. However, quite often we can save you money by purchasing the product for you because of our volume discount with several vendors.
In what format should I submit my logo?
We can accept a JPEG, PDF or EPS. However, if you send us an EPS file, please also send a JPEG or PDF.
What if I don't have a logo yet?
We can help you develop a logo or refer you to a branding expert.
What is the set-up fee and what is it for?
A set-up fee is a one-time fee of $40 to have your logo digitized into a computer file that tells our embroidery machines what to do. Most logos will require this set-up fee. However, once we digitize your logo, we can use that same size digitized logo again and again for you.
Can I have something personalized?
Of course! Our design team can set up something you will love!
What types of payment do you accept?
We accept cash, check, Visa, Mastercard and American Express.
What are the payment terms?
For items we order for you, we ask for a 50% percent deposit. For embroidery or heat press services, payment is due when we finish your job.
Can I order if I am not in the Steamboat Springs area?
Yes. We accept orders from all over the United States. Free delivery for larger orders.
What kind of items can be embroidered?
The saying in our shop is, "If we can hoop it, we can embroider it." Most soft items can be embroidered. Please call us with questions about your particular item at 970-879-8342 or email firstname.lastname@example.org.
How does pricing work for embroidery?
Embroidery pricing is tied to the number of stitches and number of items. A design with 3,000 stitches is going to take much less time on the embroidery machine then a design of 50,000 stitches. The more items you have embroidered, the lower the per item cost. Colors are not normally a pricing factor unless there are more then five colors in the design.
How long does it take to complete my order?
Once we have your digitized artwork and items that you want embroidered, we can normally have your items ready within two weeks. If you are in a hurry, there is a small per item rush fee.